Cancellation Policy & Payments

CAN I GET A REFUND?
All monies received from customers are non-refundable. If the cancellation occurs more than 15 days before scheduled check-in, a non refundable credit, less a $65 processing fee will be held for one year from the date of issue and may be used at Xinalani Retreat upon availability. No credit is available if the client cancels 15 days or less in advance or on the arrival day, or if the client does not show up, or leaves early for any reason.
To protect the money you invest in your retreat at Xinalani, we strongly recommend you consider travel insurance. Take a look at Travel Insurance 101, a resourceful page that will help you get the coverage you need for your retreat.

DO YOU TAKE AMERICAN EXPRESS?
No Amex, sorry. Only Visa, Mastercard or Discover

WHAT KIND OF MONEY SHOULD WE BRING?
We accept either US Dollars or Mexican Pesos (MXN) in cash. You can exchange money at Xinalani but there are no ATMs on property or nearby. We also accept VISA, Mastercard and Discover but no American Express.